Returns & Exchanges

Return & Exchange Policy

ViVi Therapy strives to ensure a quick and easy process for returns and in store/online credits. We understand that you might change your mind or your circumstance might change after a purchase. 

To avoid disappointment, and to be completely satisfied with your purchase, please read the following policy information on our returns and or exchanges. 


We accept returns of unopened and unused products within 14 days of delivery for a full refund (excluding shipping costs), provided you have obtained RMA (Return Merchandise Authorization) approval. After 14 days, a 30% restocking fee will be applied. Please note that returns or exchanges cannot be processed after 30 days from the delivery date.

We do not offer USA/International return labels.

To qualify for a return, items must be unused, in their original packaging, and in a sellable condition. Opened or used products, as well as items marked as final sale, are not eligible for a return or exchange. Special orders discounted for professional bulk pricing will be determined on a per case basis. The original shipping fee is non-refundable, and return shipping costs will be deducted from your refund.


If you’ve accidentally ordered the wrong item, we recommend placing a new order for the correct item. The return process for the incorrect item will be handled separately. If you no longer need an item, please contact us at

Damaged and Defective Items:

Upon receiving a damaged or defective item, please report it to us immediately. Include pictures and a detailed description of the issue so that we can assist you in troubleshooting. A proof of purchase is required to process a warranty replacement.  

If an electric table or stationary table has malfunctioned, either on or off the warranty period, we can troubleshoot the issue; please note that we will request a serial number to verify the item.

Please reach out to for more information.

Non-Returnable and Non-Exchangeable Items:

Certain products fall under categories that, for hygiene or other reasons, cannot be returned. These include:

  • Massage lotions, oils, gels, creams, essential oils, and skin care products (unless in the original package with seals intact).
  • Used or washed massage table sheets, covers, linens, or bolster covers.
  • We cannot accept returns on used vibration devices for hygiene reasons. Unopened, unused, original packaging and resellable condition can only be returned within 30 days of the purchase date. 
  • Any unpackaged linen, heat pad or patient items that renders them unsellable. 
  • Stools cannot be returned once assembled as they cannot be dismantled to fit in original packaging. 
  • PPE or related sanitary items.
  • Items marked as final sale or “as-is.”

Carrier Responsibility:

ViVi Therapy does not hold responsibility for packages reported as delivered by the carrier. Refunds or credits will not be issued for packages confirmed as delivered by the carrier.

If you have any questions or concerns, feel free to reach out to our dedicated support team at

return exchange refund